Abstract
Introduction: Many countries are facing an ageing population, and this is also evident in Singapore. To alleviate this matter and to cope with the increasing number of older persons today, nursing homes are also expanding. Residents of nursing homes are often frail and are at higher risk of multiple hospital admissions. On many occasions, the benefit of conveying the frail residents to acute hospitals is unclear and may even cause more harm. We implemented an acute hospital-nursing home collaborative pilot in two nursing homes with an objective to reduce emergency department visit and inpatient hospitalization among nursing home residents. We aim to study the experiences of healthcare personnel who were involved in an acute hospital-nursing homes collaboration in managing acutely ill residents.
Methods: Explorative qualitative interviews were conducted with fifteen nursing staff from two nursing homes involved in the pilot collaboration. The interview transcripts were thematically analyzed.
Results: The study delved into five key thematic areas: knowledge and understanding, service satisfaction, challenges, enablers, and service improvements. It revealed that a significant portion of staff lacked a comprehensive understanding of the collaboration's objectives. Nevertheless, there was a consensus that they found reassurance in the accessibility of hospital providers without immediate activation of emergency services. Nursing home staff acknowledged enhancing their ability to identify residents requiring escalated care through this collaboration. The interventions utilized, such as the NEWS assessment tool, hospital transfer forms, and teleconsultation portal, were noted for their user-friendliness. Challenges encountered included pressure from next-of-kin favouring treatments in acute hospitals over nursing homes and insufficient on-site resources. Identified enablers included a robust support system and the competency and motivation of nursing home staff to enhance residents' care, facilitating collaboration. Recommendations for improvement highlighted the need for training and skill development among nursing staff and workforce enhancement to bolster collaboration adherence.
Conclusion: These key themes highlight the significance of the collaboration between nursing homes and hospitals in improving care for residents, while also acknowledging the challenges and areas for future improvements.