Background Effective communication is a vital attribute in the healthcare profession. Ineffective communication between healthcare professionals and patients can impede patient safety. The three most common complaints received by GMC were related to medical treatment, communication problems and perceived lack of respect for the patient 1. In a study undertaken across three NHS trusts in England between May 2013 and September 2014, 22% of the incidents reported were associated with communication 2. Inefficient record-keeping related to communication was the issue. Methods To evaluate the
Introduction: Frailty is a state of increased vulnerability to physiological stressors, which is associated with increased risk of adverse outcomes such as falls and delirium in older adults. For this patient group, healthcare decisions (as in whether to undergo elective surgery or continue a burdensome outpatient treatment) often have far-reaching consequences. Despite broad consensus that healthcare decision making should be a collaborative process, studies have shown frail older adults struggle to make healthcare choices and often do not feel fully involved in the decision-making process