Abstract
Introduction:
Dizziness and vestibular symptoms are common in older adults. However, many older adults do not seek assistance for these symptoms. This study set out to explore the barriers and enabling factors to accessing healthcare in this population.
Method:
Semi-structured, one to one interviews were undertaken via video conference. Older adults (≥65 years old) were recruited organisations that support older adults, via purposeful sampling to recruit participants with a range of severity of vestibular symptoms (measured using the dizziness handicap inventory) alongside those who had and hadn’t sought help for their symptoms. Data was analysed using a reflective thematic analysis approach. Findings: 16 older adults (Mean age 74) were interviewed via zoom. The majority were female (76.5%) and White British (88.3%). The following themes were identified in the data set. 1) “Sometimes I feel dizzy if the vertigo is really bad” This theme describes the challenges with describing dizziness and vertigo, alongside the range of presentations experienced by participants. 2) Accessing Healthcare: This broad theme describes a range of personal and systemic barriers that participants experienced when accessing healthcare for their vestibular symptoms. This theme has been split into subthemes exploring the personal, service level and health professional barriers experienced by participants
Conclusion:
This study has highlighted that dizziness and vertigo are ambiguous terms and therefore clear communication is needed to ensure a shared understanding between health professionals and older adults. Barriers to healthcare exist at a personal, service level and health professional level for this population. Further work is needed to break down these barriers and improve access to healthcare for this population.